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Privacy Policy

Last updated: 20 March 2026

This Privacy Policy explains how drbells.co.uk (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Website: https://drbells.co.uk
Business name: Dr Bell’s Family Centre
Email: info@dbfc.org.uk

We are the data controller responsible for your personal data.

2. What data we collect

We may collect and process the following data:

Information you provide directly

  • Name

  • Email address

  • Phone number (if submitted)

  • Any information you provide via contact forms

Automatically collected data

  • IP address

  • Browser type and version

  • Pages visited and time spent on site

  • Device information

This may be collected using cookies and analytics tools such as Google Analytics.

3. How we use your data

We use your data to:

  • Respond to enquiries

  • Provide services or information you request

  • Improve our website and user experience

  • Monitor website performance

  • Comply with legal obligations

4. Legal bases for processing

Under UK GDPR, we rely on:

  • Consent – for non-essential cookies and marketing

  • Legitimate interests – to improve our website and respond to enquiries

  • Legal obligation – where required

5. Cookies

We use cookies and similar technologies on our website.

What cookies we use

  • Strictly necessary cookies – essential for website functionality

  • Analytics cookies – to understand how visitors use our site

  • Marketing cookies (if applicable) – to deliver relevant advertising

Examples of tools that may set cookies include:

  • Google Analytics

  • Meta Pixel

  • Google Ads

Cookie consent

When you first visit our website, you will be asked to:

  • Accept all cookies

  • Reject non-essential cookies

  • Manage your preferences

Non-essential cookies are not set unless you give consent.

You can withdraw or change your consent at any time.

For more guidance, visit the Information Commissioner’s Office.

6. Sharing your data

We may share your data with trusted third parties, including:

  • Website hosting providers

  • Analytics providers (e.g. Google)

  • Marketing platforms (if used)

These providers are required to keep your data secure and only process it on our behalf.

7. International transfers

Some third-party services (such as Google or Meta) may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard contractual clauses

8. Data retention

We only keep your personal data for as long as necessary:

  • Enquiry data: up to 12–24 months

  • Analytics data: typically anonymised or aggregated

9. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office.

10. Data security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure hosting

  • Encryption where appropriate

  • Access controls

11. Third-party links

Our website may contain links to other websites. We are not responsible for their privacy practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. Please check this page regularly for updates.